We collect various types of information to provide and improve our services:

• Personal Information: Name, phone number, email address, billing/shipping details, date of birth, profile picture.
• Payment Details: Transaction amount, bank name, card type (processed securely by PayU, PhonePe, and Stripe - we do not store sensitive card data).
• Technical Information: IP address, device information, location data, browser type, cookies, and network carrier.
• Usage Data: How you use our platform, pages viewed, preferences, order history, and interaction data.
• Communications: Emails, SMS, instant messages, calls, and feedback you provide.

We use your personal information for the following purposes:

• Process and handle orders, deliver products and services
• Process payments and communicate about orders
• Provide customer support and respond to queries
• Improve our Website functionality and user experience
• Analyze performance, fix errors, and enhance usability
• Recommend features, products, and personalized content
• Display interest-based advertising
• Prevent fraud, unauthorized access, and misuse
• Comply with applicable laws and regulations

We use cookies and similar technologies to enhance your experience:

• Strictly Necessary: Essential for website functionality and security
• Functional: Remember your preferences and settings
• Performance: Analyze how visitors use our platform

Specific Cookie: User session cookie (duration: 1 month) to maintain your login session.

You can control cookies through your browser settings, but disabling essential cookies may affect website functionality.

Do Not Track: Our platform does not currently respond to "Do Not Track" signals.

We share your information with trusted third-party service providers:

• Analytics: Google Analytics - to analyze visitor behavior and fix errors
• Payments: PayU, PhonePe, Stripe - to process payment transactions
• Shipping: Shiprocket - for order delivery and tracking
• Communications: Twilio - for transactional SMS and email communications

We also share information with government authorities when legally required, and with business partners for service improvement.

All third parties are contractually obligated to protect your data according to our privacy standards.

We implement robust security measures to protect your information:

• Data encrypted in transit using TLS (Transport Layer Security)
• Data encrypted at rest using AES-256 encryption
• We do not store user passwords or OTPs in plain text - all sensitive data is encrypted
• Regular security reviews and updates
• Contractual security obligations with all third-party providers

While we implement comprehensive security measures, no system is 100% secure. We continuously work to enhance our security protocols.

We retain your personal information only as long as necessary:

• Order Information: Retained for 6 years to comply with Indian tax laws
• Account Information: Retained while your account is active and for legal requirements
• Marketing Data: Retained until you opt-out or request deletion

You may request deletion of your personal data by contacting us. We will process legitimate requests within 30 days, subject to legal retention requirements.

Your personal information may be transferred to and processed in countries outside India, including to our cloud service providers:

• AWS (Amazon Web Services)
• Google Cloud
• Hostinger

We ensure appropriate safeguards are in place through contractual obligations and security measures. These countries may have different data protection laws than your residence.

You have the following rights regarding your personal information:

• Access: Request access to your personal data
• Correction: Correct inaccurate or incomplete information
• Deletion: Request deletion of your personal data
• Data Portability: Receive your data in a machine-readable format
• Objection: Object to certain processing, including direct marketing
• Withdrawal: Withdraw consent at any time

To exercise these rights, please fill out the form on our platform or contact us at support@crocheri.com. We respond to all legitimate requests within 30 days.

Our platform is intended for users aged 18 and above. We do not knowingly collect personal information from minors.

If we discover that we have collected personal information from a minor, we will delete it promptly. If you believe a minor has provided us with personal information, please contact us immediately.

• Users are responsible for maintaining the confidentiality of their account credentials
• All activities under your account are deemed authorized by you
• You must ensure the accuracy of the information you provide
• Promptly notify us of any unauthorized use of your account
• Important: Crocheri will NEVER solicit confidential details like OTP, CVV, PIN, Card Number, or Bank account details through unsolicited calls or emails

Crocheri, its partners, directors, employees, or agents shall not be liable for any direct, indirect, incidental, special, or consequential damages arising from:

• Unauthorized access to or alteration of your transmissions or data
• Statements or conduct of any third party on the service
• Any other matter relating to the service

Maximum liability shall not exceed INR 100 (Indian Rupees One Hundred Only).

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements.

We will post the revised policy on this page with an updated "Last Updated" date. We recommend reviewing this policy regularly to stay informed about how we protect your information.

Continued use of our platform after changes constitutes acceptance of the updated policy.

This Privacy Policy is governed by and construed in accordance with the laws of India.

Any disputes arising from this policy shall be subject to the exclusive jurisdiction of the courts in Mumbai, Maharashtra, India.

By using our services, you expressly waive any right to participate in class actions or collective arbitrations.

In accordance with the Information Technology Act, 2000 and related rules, we have appointed a Grievance Officer:

Office Hours: Monday to Saturday, 10:00 AM to 7:00 PM IST

We acknowledge complaints within 24 hours and resolve them within 15-30 days. Please contact our general customer support before escalating to the Grievance Officer.

For any privacy-related queries, complaints, or to exercise your rights, please contact us: