Returns & Exchange

Return requests must be initiated within 7 days of delivery. The clock starts on delivery of that item (or of a replacement, for that replacement). Some variants are marked non-returnable at purchase. A shorter per-item window may apply. Handmade colour, size, and texture variation from photos is not a defect and is not a ground for return.

We take back goods that are damaged in transit, manufactured with a fault, or not the item you ordered, if you ask within the window and the item is returnable. Change-of-mind returns are only for returnable SKUs in unused condition with tags and parts intact.

Log in with the account used to pay, open the order, and submit a return or exchange request. We arrange reverse pickup. Do not send the parcel back on your own unless we ask. An open bank dispute pauses in-app cancel and return until that dispute is closed.

Quality check is ours. We may refuse used, washed, incomplete, late, or substituted goods, or requests we reasonably treat as abuse. For a genuine transit fault or manufacturing defect we decide whether to repair, replace, or refund.

Exchange is not a right. If the return is valid we may replace or refund at our discretion. Replacement stock is not guaranteed. A replacement starts a new return window from its delivery.

Approved refunds go to the original payment method after inspection. Bank posting can take additional time after we process (typically 3–5 business days on our side). A full-order return credits outbound shipping as calculated at purchase. A partial return credits shipping only if the remaining goods still meet the free-shipping threshold. Gift wrap charged on a returned item is refunded with that item. Coupons are reallocated on partial cancel or return; the refund can be zero after that math. Eligible GST credit notes follow the tax invoice.

You may cancel instantly until we start packing. After packing, cancel is a request and is not guaranteed. After handover to the courier, use return after delivery. If we accept a cancel, we refund amounts paid for the cancelled lines as calculated by the system.

Charges, estimates, and pin checks are in our Shipping Information page.

support@crocheri.com, +91 80975 98395 (Mon – Sat, 9:00 AM – 6:00 PM IST).