Crocheri currently ships to all major cities and towns across India. We deliver to over 25,000+ pin codes nationwide.

• Domestic Shipping: Available across all Indian states and union territories
• International Shipping: Currently not available
• Remote Areas: Some remote locations may have extended delivery timelines
• Service Areas: Service availability subject to courier partner coverage

During checkout, you can enter your pin code to verify service availability in your area.

Our shipping charges are transparent and calculated based on order value:

• Orders below ₹499: ₹70 shipping charges
• Orders ₹500 - ₹999: ₹20 shipping charges
• Orders above ₹1000: Free shipping
• Express Delivery: Additional ₹100 (available for selected pin codes)

Additional Charges

• Remote Area Surcharge: Additional ₹50-100 for certain remote locations
• Cash on Delivery: No additional COD charges
• Gift Wrapping: ₹50 per item (optional service)

All prices are inclusive of GST. Shipping charges are non-refundable for non-defective returns.

Due to the handmade nature of our crochet products, please allow additional processing time:

Standard Orders

• Processing Time: 1-3 business days
• Ready-to-Ship Items: Dispatched within 24 hours
• Made-to-Order Items: 3-7 business days processing

Custom & Personalized Orders

• Processing Time: 7-14 business days
• Timeline Confirmation: Provided at order placement
• Production Updates: Sent via SMS during the process

Business Days: Monday to Saturday, excluding national holidays.

Once your order is dispatched, estimated delivery timelines are:

Standard Delivery

• Metro Cities: 3-5 business days
• Tier 2 & 3 Cities: 5-7 business days
• Small Towns & Villages: 7-10 business days

Express Delivery

• Metro Cities: 2-3 business days
• Available For: Selected pin codes only
• Cut-off Time: Orders before 2 PM processed same day

Note: These are estimated timelines and may vary due to weather conditions, carrier delays, or unforeseen circumstances.

We provide comprehensive tracking for all orders:

Tracking Information

• SMS Updates: Tracking link sent via SMS to registered mobile number
• Real-time Tracking: Live updates on courier partner's website
• Account Dashboard: Track orders through "My Orders" section
• Multiple Checkpoints: Order confirmation, dispatch, and delivery updates

Tracking Features

• Real-time location tracking
• Expected delivery date updates
• Delivery attempt notifications
• Customer support contact for queries

Important: All tracking communications are sent exclusively via SMS to your registered mobile number.

We partner with leading logistics companies to ensure reliable delivery:

Primary Partners

• Delhivery
• Blue Dart
• DTDC
• Ecom Express

Specialized Services

• Fragile Items: Special handling for delicate crochet products
• High-Value Orders: Insured shipping for orders above ₹5000
• White Glove Service: Available for premium products

Courier partner may vary based on delivery location and product type.

Our delivery process ensures safe and secure delivery of your handmade products:

Delivery Attempts

• First Attempt: Primary delivery attempt
• Second Attempt: If first attempt fails
• Final Attempt: Third and final delivery attempt
• Hold Instructions: Can be provided for future delivery

Delivery Requirements

• Recipient must be available to accept delivery
• Valid ID proof may be required for high-value orders
• OTP verification for prepaid orders
• Cash payment for COD orders

Failed Delivery

• Package returned to warehouse after 3 failed attempts
• Return shipping charges applicable for non-defective returns
• Re-delivery can be arranged with additional charges

To ensure smooth delivery, please provide accurate address details:

Address Requirements

• Complete street address with landmark
• Correct pin code
• Recipient's name and contact number
• Alternate contact number (if available)

Address Correction

• Address changes accepted within 2 hours of order placement
• Contact customer support for address modifications
• Additional charges may apply for address changes after dispatch

Customer Responsibility

• Ensure address accuracy before order confirmation
• Update profile with current address details
• Provide delivery instructions if needed

Crocheri is not responsible for delays due to incorrect addresses.

While we strive for timely delivery, certain situations may cause delays:

Common Delay Reasons

• Weather conditions and natural disasters
• Transportation strikes or disruptions
• Customs clearance (if applicable)
• Peak season volume (festive periods)
• Remote location accessibility

Our Commitment

• Proactive delay notifications via SMS
• Regular updates on revised delivery timelines
• Dedicated support for delayed orders
• Compensation consideration for significant delays

Delivery timelines are estimates and not guaranteed delivery dates.

Update: International shipping is currently not available. We are working to expand our services to international destinations in the future.

Future Plans

• Planned expansion to USA, UK, Canada, and UAE
• Customs and duty handling services
• International tracking and support
• Multiple currency payment options

Please check our website regularly for updates on international shipping availability.

For shipping-related queries and support:

When to Contact

• Order not dispatched within 3 business days
• No tracking updates for 48 hours
• Delivery delayed beyond estimated timeline
• Address change requests
• Delivery-related emergencies

Information to Provide

• Order number
• Tracking number
• Product details
• Specific issue description

Note: All shipping updates and tracking information are communicated exclusively via SMS to your registered mobile number.