This document is an electronic record published in accordance with the provisions of the Information Technology Act, 2000 and rules thereunder. This electronic record is generated by a computer system and does not require any physical or digital signatures.

Welcome to Crocheri ("Company", "we", "our", or "us"). This Site is owned and operated by Crocheri LLP. By accessing or using our website https://crocheri.com ("Site"), you acknowledge that you have read, understood, and agreed to be bound by these Terms & Conditions. If you do not agree, please discontinue use immediately.

We reserve the right to modify these Terms at any time. Continued use of the Site after changes constitutes acceptance of the modified Terms.

You must be at least 18 years old or the age of majority in your jurisdiction to use this Site. By using the Site, you represent that you meet these requirements.

If you are accessing the Site on someone else's behalf, you represent that you have the authority to bind that person to these Terms.

You agree to use the Site only for lawful purposes and in a manner that does not infringe the rights of others or restrict their use and enjoyment of the Site.

Prohibited activities include:

• Violating any applicable laws or regulations
• Infringing upon intellectual property rights
• Transmitting harmful or malicious code
• Attempting to gain unauthorized access to our systems
• Interfering with other users' enjoyment of the Site

To access certain features, you may need to create an account. You are responsible for:

• Maintaining the confidentiality of your account credentials
• All activities that occur under your account
• Ensuring the accuracy of information provided
• Promptly notifying us of any unauthorized use

We reserve the right to suspend or terminate accounts that violate these Terms or for any reason at our sole discretion.

Crocheri provides an online platform connecting buyers with handmade crochet products. We are not a party to transactions between users and assume no liability for:

• Product quality, accuracy of descriptions, or availability
• Delivery timelines or carrier delays
• Payment processing issues
• Disputes between buyers and sellers

All commercial terms are offered by and agreed to between buyers and sellers independently.

We strive to provide accurate product information and pricing, but errors may occur. We reserve the right to:

• Correct errors in product descriptions, pricing, or availability
• Refuse or cancel orders for incorrectly priced items
• Change product offerings without prior notice

Product images are for reference and may not exactly match the actual product. Colors may vary due to monitor settings and photography limitations.

Order Process: Placing an order constitutes an offer to purchase. We reserve the right to accept or decline orders at our discretion.

Payment Methods: We accept various payment methods including credit/debit cards, net banking, UPI, and wallets. All payments are processed through secure third-party gateways.

Pricing: All prices are in Indian Rupees (₹) and inclusive of applicable taxes unless stated otherwise.

We aim to dispatch orders within 3-5 business days. Delivery timelines are estimates and not guarantees. Factors beyond our control may cause delays.

Shipping costs and delivery options vary based on location and product. Please refer to our Shipping Policy for detailed information.

Risk of loss passes to you upon delivery to the carrier. You are responsible for inspecting products upon delivery.

Due to the handmade nature of our products, returns are typically not accepted unless the product arrives damaged or defective.

Refund requests for eligible cases are processed within 7-10 business days. The refund amount will be credited to your original payment method.

Please refer to our detailed Return & Refund Policy for specific conditions and procedures.

All content on this Site, including but not limited to:

• Text, graphics, logos, and images
• Product designs and patterns
• Software and source code
• Trademarks and brand elements

are the property of Crocheri or our licensors and are protected by intellectual property laws.

You may not reproduce, distribute, modify, or create derivative works without our express written permission.

By submitting content (reviews, comments, photos, etc.), you grant us a worldwide, royalty-free license to use, display, and modify such content.

You agree not to submit content that:

• Is unlawful, harmful, or offensive
• Infringes third-party rights
• Contains viruses or malicious code
• Promotes illegal activities

We reserve the right to remove any user content that violates these Terms.

THE SITE AND SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED.

We do not warrant that:

• The Site will be uninterrupted or error-free
• Product descriptions are entirely accurate
• Services will meet your specific requirements

To the fullest extent permitted by law, we disclaim all warranties including merchantability and fitness for a particular purpose.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, CROCHERI SHALL NOT BE LIABLE FOR:

• Any indirect, incidental, or consequential damages
• Loss of profits, data, or business opportunities
• Damages resulting from unauthorized access to your account
• Issues beyond our reasonable control

Our maximum aggregate liability shall not exceed the amount you paid for the products in question or INR 1,000, whichever is lower.

You agree to indemnify and hold harmless Crocheri, its directors, employees, and affiliates from any claims, damages, or expenses arising from:

• Your use of the Site
• Violation of these Terms
• Infringement of third-party rights
• Any content you submit

We may suspend or terminate your access to the Site at any time for conduct that violates these Terms or for any other reason at our sole discretion.

You may terminate these Terms by discontinuing use of the Site and closing your account.

Termination does not affect obligations incurred prior to termination, including payment for orders.

These Terms shall be governed by and construed in accordance with the laws of India.

Any disputes shall be subject to the exclusive jurisdiction of courts in Mumbai, Maharashtra.

In case of disputes, we encourage you to first contact us at support@crocheri.com to seek an amicable resolution.

You expressly waive any right to participate in class actions or collective arbitrations.

Your privacy is important to us. Our collection and use of personal information is governed by our Privacy Policy.

By using the Site, you consent to our privacy practices as described in the Privacy Policy.

The Site may contain links to third-party websites or services. We are not responsible for:

• The content or practices of third-party sites
• Any damages resulting from use of third-party services
• The accuracy of information on external sites

Your interactions with third parties are solely between you and the third party.

Severability: If any provision of these Terms is found invalid, the remaining provisions shall remain in effect.

Waiver: Our failure to enforce any provision does not constitute a waiver of that provision.

Entire Agreement: These Terms constitute the entire agreement between you and Crocheri regarding the Site.

Force Majeure: We are not liable for delays or failures in performance due to circumstances beyond our reasonable control.

For any questions about these Terms, please contact us:

Business Hours: Monday to Saturday, 10:00 AM to 7:00 PM IST